The National Association of REALTORS® Code of Ethics is what sets REALTORS® apart from other licensees. Violations of this code are taken very seriously. In most cases, you will file an ethics complaint with the local board of the person whom you feel is in violation of the Code. This can sometimes be difficult to find, especially when a REALTOR® works in a large area. If you have questions regarding your complaint please contact EAR at 541-484-3043 and we will help walk you through the process of the Ombudsman program!
After you have taken the steps above, your complaint will be reviewed by a grievance committee. This committee will decide if there are grounds for a Professional Standards hearing. If the complaint moves to the hearing phase, you will be sent additional information regarding that process.
The Code of Ethics: A commitment to the public
2019-NAR Code of Ethics of the National Association of REALTORS® is the promise to the public that when dealing with a real estate broker that is a REALTOR®, you can expect honest and ethical treatment in all transaction related matters
Only REALTORS® pledge to abide by the Association’s Code of Ethics and only REALTORS® are held accountable for their ethical behavior.
If you have encountered a real estate broker who you believe has engaged in unprofessional, unethical, or incompetent conduct, there are several options available to you.
If you are not sure if your concern relates specifically to conduct governed by the Code of Ethics and its related to transactional issues, real estate practices, or technical or procedural matters that could easily be responded to; OR maybe it is more serious, but you would like to try to resolve it prior to it becoming a formal complaint, then the Ombudsman Program might be the right avenue for you.
The Ombudsman Program in its simplest definition is informal telephone mediation. In some cases it can address and solve minor complaints from the public. It can also solve inter-REALTOR® conflicts before they become serious problems. Like a mediator, an ombudsman helps parties find solutions.
Resolution of Ethical Concerns
File an Ethics Complaint if your complaint deals primarily with whether the actions or inactions taken by a broker were ethical or lawful rather than specifically seeking damages for a loss sustained.
Compensation for Losses Sustained
If you have sustained monetary losses as a result of action by the broker, then you can file a request for Arbitration. You may download an Arbitration form by clicking here.
Mediation is a way of resolving a dispute in which an impartial person (the mediator) helps you discuss concerns and if possible reach a voluntary agreement. The mediator helps you think about your individual needs and interests, clarify your differences with the other person, and find common ground. In mediation:
If you have questions regarding your complaint please contact EAR at 541-484-3043. We will help walk you through the process.