Code of Ethics


Current Two Year Cycle: Jan. 1, 2019 – Dec. 31, 2020

REALTOR® members ascribe to the National Association of REALTORS® Code of Ethics which is based on professionalism and protection of the public. The NAR Code of Ethics is the standard to which all REALTORS® are held and is a promise to the public that when dealing with a real estate agent who is a REALTOR®, they can expect honest and ethical treatment in all transaction-related matters. All REALTORS® are required to take a minimum of two and a half hours of training on the Code of Ethics every two years.

Only REALTORS® pledge to abide by the Code of Ethics, and only REALTORS® are held accountable for their ethical behavior. Some of the basic principles of the Code of Ethics include:

  • Protect and promote your client’s interest, but be honest with all parties.
  • REALTORS® shall be careful at all times to present a true picture in their advertising and representations to the public.
  • Assure, whenever possible, that transactional details are in writing.

Click here to download your 2019-NAR-Code-of-Ethics

Contact EAR for more information 541-484-3043

Resolve a complaint

The National Association of REALTORS® Code of Ethics is what sets REALTORS® apart from other licensees. Violations of this code are taken very seriously. In most cases, you will file an ethics complaint with the local board of the person whom you feel is in violation of the Code. This can sometimes be difficult to find, especially when a REALTOR® works in a large area. If you have questions regarding your complaint please contact EAR at 541-484-3043 and we will help walk you through process of the Ombudsman program!


  1. Complete Ethics Complaint #E-1 Form EAR
    1. Make sure you sign and date the document.
    2. Give the name of the Respondent (the REALTOR® you are filing the complaint against).
    3. Indicate which of the 17 Code of Ethics Articles you feel have been violated.
    4. Attach a written summary of the situation and any documentation (such as listing agreements, purchase agreements, buyer contracts or disclosure forms) which support your complaint.
  2. Complaints must be filed within 180 days of the time that the alleged offense and facts relating to it could have been known by the complainant in the exercise of reasonable diligence or within 180 days after the conclusion of the transaction or event, whichever is later.
  3. Once you have completed the proper form, mail it to the Professional Standards Administrator of the appropriate local board.

After you have taken the steps above, your complaint will be reviewed by a grievance committee. This committee will decide if there are grounds for a Professional Standards hearing. If the complaint moves to the hearing phase, you will be sent additional information regarding that process.


The Oregon Association of REALTORS® Legal Hotline provides subscribers the opportunity to ask real estate-related questions of an attorney specializing in real estate and contract law. OAR can support member subscribers on a variety of topics including disclosure, license law, contracts and offers.

Beginning January 1, 2005, the OAR Legal Hotline became available to all members on an individual subscription basis. Any member of the Oregon Association of REALTORS® may join the Legal Hotline whether his/her principal broker is a Hotline member or not. If an individual broker joins the Hotline, the broker’s principal broker will be notified. Individual subscriptions to the Legal Hotline are valid for one year from the date of subscription.

The cost for a one year Legal Hotline subscription is $125 per individual subscription. The Legal Hotline is open Monday – Friday, 9:00 a.m. to 12:00 p.m. (except during NAR and OAR conventions). Subscribers may e-mail questions to the Legal Hotline at any time and can expect an answer within 24 hours (excluding weekends and holidays). Changes in license status or brokerage will not affect an individual’s subscription or access to the Legal Hotline.

To subscribe to the Legal Hotline, please complete the 2019 Sign Up and Memorandum of Understanding form, scan and email to OAR. If you have any questions, please contact OAR at (503) 362-3645 or (800) 252-9115.